Arrival / Departure
Your room will be available from 3 p.m. on the day of arrival. Earlier occupancy of the room can only be guaranteed if the room is booked from the evening before.
Please vacate your room by 11 a.m. on the day of departure. If you vacate it later, the following charges will apply: 50% of the room rate until 4 p.m. and 100% of the room rate after 4 p.m.
Adapters
Adapters for your electrical appliances are available at the front desk.
Bed linen / Additional pillows & bed cover
If you are staying several days, your bed linen will be changed every third day. Please note that a daily change is only available at an extra charge of CHF 30.00. For additional pillows and bed cover, kindly contact the reception.
Breakfast
A breakfast buffet is laid out in the breakfast room on the left of the front desk Monday until Friday from 7 to 10 a.m. / Saturday, Sunday and bank holidays until 11 a.m.
Cots for babies
Our hotel is delighted to welcome its youngest guests and provides cots free of charge.
Drycleaning and laundry service (Monday – Friday, without bank holidays)
If you hand in your laundry at the front desk before 9 a.m. it will be returned clean the same evening.
Drinks
There is a vending machine on the ground floor for soft drinks (cost: CHF/EUR 3.00). Hot drinks can be bought at the front desk after breakfast until 09.30 p.m..
The water from our taps is excellent drinking water.
Dogs
We charge CHF 15.00 per day (without food) for your dog.
Please notice that dogs are not allowed in the breakfast room.
Emergency/Fire
Dial the phone number of the hotel: +41 41 410 24 74. We will be there to help you. The emergency evacuation plan is posted on the inside of the door to your room. The meeting point is situated on the right side of the hotel by the tower “Nölliturm”
Excursions/Museums
Our receptionists will gladly provide information about excursions and the opening times of museums. Tickets for some excursions are available directly at the front desk.
Electricity
The mains voltage in Switzerland is 220 V.
Internet
In the whole building, you can access the Internet via Wireless LAN free of charge. Please ask for the access code at the front desk.
Key
Please take your room key with you whenever you leave the hotel, as it also opens the entrance door of the hotel at nighttime. Be sure to lock the door with the key each time you leave the room.
Luggage
You can keep your luggage in our storage room. Do you need luggage service? Ask the front desk.
Maintenance
Please let us know if something in your room is defective or there is anything else amiss.
Parking spaces
The hotel has a few parking spaces available on the back side of the house, at a cost of CHF 25.00 per car/night. Reservation is necessary.
Safe/Valuables
Please deposit your valuables in the safe in your room (liability accepted up to CHF 1’000.00). The hotel accepts no liability for valuables that disappear from a hotel room.
Toiletries
Guests may obtain a razor, shaving cream, toothbrush, and toothpaste at the front desk, subject to a small charge. A shoeshine kit and a sewing kit can also be borrowed there.
Transfers/Taxi
Do you require a transfer service? The front desk staff will be pleased to assist you.
Towels
Think ecologically. Towels are changed when they are deposited on the ground or in the shower. Hang them on the rod, it means you do not want new bath and hand towels.
Water
The water from our tap is excellent drinking water.